Before joining CCAR as President and CEO, Charlie Ayers first became involved with the organization as a customer. As Midas International’s Manager of Governmental Affairs, he recognized the benefits of using S/P2 to train all of the organization’s company store staff. Charlie was also a member of CCAR’s Board of Directors, first as Secretary, then as Vice Chair and finally as Chairman. He began his career in the early ‘80s as a technician for Gould Battery and has been certified by the National Institute for Automotive Service Excellence (ASE) since the early ‘90s. In his 30-year career, he has led teams in a variety of areas, including customer service, fraud investigations and franchisee business support. He is the Chairman Emeritus of the Motorist Assurance Program (MAP), a former arbitrator with the Chicago Better Business Bureau, and has recently provided his expertise as an ASE test question writer. Charlie has a B.S. and an MBA from Northern Illinois University. He and his wife, Diane, are the proud parents of four grown children.
What I Do Best: Listen.
Two Things I Couldn’t Live Without: Support and quality time with family and friends.
My Personal Motto: If the job is worth doing, it’s worth doing right.
Before joining CCAR in 2004, Rod enjoyed a 34-year career in property and casualty auto insurance with both USAA and General Motors. His previous duties spanned both claims management as well as Director of Auto Physical Damage Training. Prior to his experience in insurance, Rod was in the military at a nuclear missile installation during the Cold War in what was then West Germany. Rod has addressed major venues both nationally and internationally, such as ASRW (NACE); Collision Industry Conference (CIC); Independent Auto Damage Appraisers Association (IADAA); Taiwan Auto Body Parts Association (TABPA); International Bodyshop Industry Symposium (IBIS); Inter-Industry Conference on Collision Repairs (I-CAR); Certified Automotive Parts Association (CAPA); Society of Automotive Engineers (SAE); National Automotive Dealers Association (NADA); and many others. He has served in the automotive industry in various capacities, from Committee Chair to Chairman in organizations such as I-CAR, CAPA, SAE and CIC.
What I Do Best: Collaboration and team building.
Two Things I Couldn’t Live Without: My family and my faith.
My Personal Motto: Leave the campsite better than you found it.