Before joining CCAR as President, Charlie first became involved with the organization as a customer. As Midas International’s Manager of Governmental Affairs, he recognized the benefits of using online training for all of the organization’s company store staff. Charlie was also a member of CCAR’s Board of Directors, first as Secretary, then as Vice Chair and finally as Chairman. He began his career in the early ‘80s as a technician for Gould Battery and has been certified by the National Institute for Automotive Service Excellence (ASE) since the early ‘90s. In his 30-year career, he has led teams in a variety of areas, including customer service, fraud investigations and franchisee business support. He is the Chairman Emeritus of the Motorist Assurance Program (MAP), a former arbitrator with the Chicago Better Business Bureau, and has recently provided his expertise as an ASE test question writer. Charlie has a BS and an MBA from Northern Illinois University. He and his wife, Diane, are the proud parents of four grown children.
What I Do Best: Listen.
Two Things I Couldn’t Live Without: Support and quality time with family and friends.
My Personal Motto: If the job is worth doing, it’s worth doing right.
Kate graduated Northern Illinois University with a Bachelor’s degree in History, minoring in Sociology; along with a post-graduate Illinois State BAR Association accredited Certificate in Paralegal Studies.
Her work experience includes tenures with an international automotive parts supplier and a private law firm. Kate also interned with the U. S. Department of Labor as an Occupational Safety and Health Administration (OSHA) Field Investigator, inspecting small and large business operations sites as diverse as major metropolitan construction excavations to rural grain silos.
She holds keen interest in detailed research projects; and environmental law and prosecution.
What I do best: Learn.
Two things l can’t live without: Friendship and Adventure.
My Personal Motto: When you love and laugh abundantly you live a beautiful life.